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Frequently Asked Questions

Everything you need to know about getting started with Platevox.

Simply sign up for a free account or schedule a demo with our team. Our guided onboarding wizard will have you up and running in minutes — no technical expertise required.

Every paid plan includes a 14-day trial with full feature access, and no credit card is needed to start. If a trial ends without billing set up, the account moves to the Free plan rather than switching off. The Free plan itself needs no trial — it simply stays free.

Platevox works on any device with a modern web browser — tablets, phones, laptops, or dedicated POS hardware. No expensive equipment needed.

Most restaurants are up and running in minutes, not days. Our guided wizard walks you through menu setup, table configuration, and staff accounts.

We support CSV import for your menu and customer data, and our team can help you get set up during onboarding.

Every plan includes email support. Pro gets priority response times, and Enterprise gets a dedicated account manager with a custom onboarding specialist.

All traffic uses HTTPS/TLS, sensitive credentials (Stripe keys, Twilio tokens) are stored AES-256 encrypted at the application layer, and tenant data is isolated at the database level. We run automated daily backups and role-based access control. We're not currently SOC 2 certified — happy to share specifics on request for procurement reviews.

Enterprise plans include API access and custom integration development. Our team can build bespoke connections to fit your workflow.